Reading Room of the NY Public Library
Ceiling of the reading room of the NY Public Library
Ceiling of the atrium of the NY Public Library second floor.
On Monday night, Jessie and I played host to four young bicycle tourists -- Kelly, Lucy, Remy, and Ann Caroline -- on their way from Colorado to Washington, DC as part of the Trek to Reenergize America. You can read Kelly's take on their visit -- now it's my turn!
We have had a wonderful two days in Rome. Friday we were surprised to find Patti had booked us in business class seats! So we had a late but very pampered flight to Rome. Saturday we arrived in Rome around 10am. We got through customs quickly as they merely glanced at our passports and stamped them. We went to baggage claim only to wait 45 minutes and then find out our luggage had not made it. We filed a claim, they said our luggage would show up Saturday or Sunday, and went on our way to the city. We hastily checked into the B&B and ran to the Vatican for our 2pm reservation.
Public relations is such a fragile thing. A company can spend millions polishing and maintaining its reputation, only to let you down when it matters most. Another company can treat you like crap repeatedly, consistently cutting corners in a heartless bureaucracy, and then in one beautiful, human moment make you want to sing their name from the rooftops. In this particular moment it may still be premature to say which company is which.